SHIPPING POLICY & TERMS
NOTE: Due to the logistics sector being overrun with the increase in ecommerce during COVID19, there might be delays of up to 4 days in processing or shipping. We are all in this together, and everybody is doing their best. Thank you for your understanding.
Orders placed after December 16 are likely not to arrive before Christmas.
We currently ship to the continental USA from the Westcoast. We work together with internationally trusted partners such as DHL, Fedex, UPS, etc. Orders shipped out within the continental USA are delivered in 2 days with paid shipping.
Our warehouse does not operate weekend-shifts, so orders placed on Saturday and Sunday are processed on Monday. When selecting Overnight Shipping (delivery before 12PM next day) please make sure to place your order before 1PM on Thursday, to have maximum chances of delivery before the weekend.
After your payment is authorized and verified, we try to process within 48 hours to allow for a small window to make any changes to your order if requested.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. Please don't use P.O. boxes as our shipping partners often can't deliver to these.
If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charges.
If your tracking information states that your package was delivered and you have not received it. You must address this with your neighbors and/or postal service first. We do not hold responsibility for packages that state to be delivered, but we will do our best to figure it out with you. We do not automatically issue a refund for packages that state being delivered.
If we do ship internationally for you, please understand delivery times may vary depending on local customs processing times (if any). We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back-end charges incurred.